Faneuil believes the Quality Assurance process is vital to achieving program objectives. Faneuil works closely with each client to ensure that the process for Quality Assurance is clearly defined, understood, and agreed upon by everyone. Faneuil employees treat the client's customers with dignity, respect, and the utmost professionalism. Checks and balances are in place to ensure quality standards are met every step of the way.

Faneuil’s quality assurance process has two core objectives:

• Measuring the accuracy, commitment, and performance of our internal processes and procedures
  
  Faneuil brings a significant amount of industry expertise to the activities we perform and has a number of processes and procedures in place to ensure the effective application of this expertise. Our internal quality measures ensure that this expertise is consistently and effectively applied for each program and client interaction and to ensure that we continuously strive to improve these processes as our experience grows and the industry changes. The focus of our internal quality processes is on how we develop relationships with our clients, how our environment positively contributes to our employees success, and how we communicate to our employees overall.
  
  
• Measuring the accuracy, commitment, and performance of our program processes and procedures
  
  Faneuil’s quality processes are designed to be very flexible to each client and program we support. Our program quality processes are developed during each implementation and monitored throughout the delivery of our services to ensure that measures and observations monitored are aligned to program objectives and program performance. The quality analysis performed is an invaluable tool to defining and quantifying areas of opportunity and providing focus to client objectives and success.

We employ a variety of qualitative and quantitative methods to track service, productivity and performance, all of which directly impact your bottom line. In order to be effective and profitable with your customer relationships - a better understanding of who your customers and potential customers are is needed. How they want to communicate with your company can make all the difference in maximizing the potential of a relationship. Our operational teams, customer experiences, and technical applications all play a key role in providing real-time views of customer behavior.

Quality results help to provide feedback to the performance of our internal processes and procedures including learning and development, management processes, performance management, and employee communications. Quality results are used on a regular basis as a tool to help and drive the improvement of these activities and to ensure all of our activities are aligned to the benefit we provide to our clients.