For the Florida Department of Transportation, Faneuil was chosen to develop and help operate a support center for the departments SunPass pre-paid toll system. The support center consists of two separate locations to handle calls from customers in order to process account replenishments, obtain transponder replacements, provide answers to question on the system and services, and provide support for violations. In addition to the support function, Faneuil also provides back-office services including fulfillment, accounting services, violations processing, internal support services, and quality services.

In the Spring/Summer of 2005, the State of Tennessee Bureau of TennCare began the process of notifying their customers of changes and/or discontinuance of medical service coverage. When citizens began responding to the notice, the volume and complexity of customer calls presented a challenge for TennCare's internal call centers to properly service their customers. Armed with the information that the largest mail drop to TennCare customers was still to come in a week's time, Faneuil immediately set to work preparing for the challange, which included recruiting, developing and deploying a large group of agents. Faneuil, working closely with TennCare representatives, established a core working team of corporate and divisional staff in three call centers, which was required to handle the anticipated volume of calls. The State of Tennessee Bureau of TennCare met its goals through its partnership with The Faneuil Group.