Hampton, VA (August 20, 2009) – On June 23, 2009, the Board of Directors of the Miami-Dade Expressway Authority (MDX) unanimously approved two contract awards beginning July 1, 2009, and totaling $11,086,275 to Faneuil, Inc. to operate MDX’s Toll Revenue Collection Services, Toll Enforcement Center (TEC) and Contact Center operations.  The staff of 150 Revenue Collection personnel provides manual toll collection services at MDX’s eight toll plazas and will continue through June 2012 during the implementation of MDX’s Open Road Tolling initiatives.  The staff of 35 Toll Enforcement Center and Contact Center support services personnel provides customer service center operations and toll enforcement expertise for MDX’s violations enforcement initiatives.

About MDX

MDX is a state sanctioned, locally administered, public agency created in 1994 by the State of Florida and the Board of County Commissioners of Miami-Dade County. MDX is governed by its Board, comprised of 13 volunteer members appointed by the Board of County Commissioners and the Governor of the State of Florida.  MDX oversees, operates and maintains five expressways: State Road 836 (Dolphin Expressway), State Road 112 (Airport Expressway), State Road 874 (Don Shula Expressway), State Road 878 (Snapper Creek Expressway), and State Road 924 (Gratigny Parkway).  MDX is funded almost entirely by toll revenue and is dedicated to moving Miami-Dade County forward. For more information on MDX visit the website at www.mdxway.com. About Faneuil, Inc.:  Faneuil is a leading contact center, violations processing center and operations service provider with over 15 years of experience.  Faneuil presently operates multiple contact and fulfillment center locations ranging from 20 employees to over 300 employees per site.  Faneuil also provides over 1900 Revenue Collection personnel in over 80 locations throughout the state of Florida.  Faneuil’s mission is, “to use our collective experience from numerous industries to help create innovative solutions for our clients.  Our use of proven mature business practices drive unsurpassed quality, efficiency, and customer satisfaction in multi-channel environments handling customer calls, email, fax, web chat, violations processing and general correspondence.  Faneuil aims to form true partnerships with our clients and mold seamlessly into their operation and culture.  Our goal is to deliver a perfect balance of customer service and operational efficiency.”   Faneuil is proud to have contributed to Florida’s Turnpike Enterprise’s SunPass® program being recognized and awarded for Contact Center Excellence by JD Power & Associates in 2007 and 2008.