Faneuil, Inc., a Hampton, Virginia-based company that manages a wide variety of customer service centers in several states, has been awarded a contract for the operation, support, maintenance and expansion of an established statewide toll customer service center system and related future toll activities. The scope of services includes handling E-ZPass electronic toll collection, back office functions and violation processing. The contract is between the Virginia Department of Transportation (VDOT) and Faneuil, Inc. The term of the contract is for three years and VDOT has the option to renew the contract for up to five additional successive one year renewal terms.

Innovation and improvement in the efficiency and quality of services for the electronic toll collection process is a stated goal of VDOT and a core competency of Faneuil,Inc. It is anticipated that Virginia toll facility customers will experience continuous improvement in service and revenue collection in the years ahead.

“We appreciate VDOT’s confidence in our company and look forward to furthering our strong partnership with the Commonwealth of Virginia to help deliver outstanding customer service to its citizens,” said Faneuil, Inc. President and CEO Anna Van Buren McNider. “As a Virginia-headquartered company, we look forward to driving toll road customer service to new levels of convenience and efficiency.”

Faneuil, Inc. is a diverse international organization, with multi-channel contact centers serving numerous industries in cities throughout the United States and Canada. Faneuil currently has more than 2,800 employees and is responsible for millions of customer transactions each day.  Clients include the Miami Dade Expressway and Florida’s Turnpike Enterprise for whom Faneuil operates the SunPass® Electronic Toll Collection Program and the Revenue Collection Services Program.