San Francisco, CA (April 8, 2001) - The Faneuil Group's Outsource Multi-Channel Customer Service will become part of the Computerworld Honors Archive on Information Technology on Sunday, April 8th when the 2001 Collection is presented to the International Archives.

"The Computerworld Honors are presented on an annual basis to men and women around the world who have achieved outstanding progress for society through visionary use of information technology," said Patrick J. McGovern, Chairman of the Computerworld Honors Chairmen's Committee and the Founder of International Data Group.

Nominated by John Chambers, President and Chief Executive Officer of Cisco Systems, in the Business & Related Services category, The Faneuil Group's work is now part of a collection that includes over 300 of the year's most innovative applications of technology and will be housed in the archival institutions of the Academic Council across the world.

At The Faneuil Group, automated e-mail filtering technology expedites e-mail inquiries generated by the recall of Firestone tires, allowing more than 80% to be fully answered automatically, dramatically improving responsiveness.

"Each year, The Computerworld Honors Program identifies and honors men and women from around the world whose visionary use of Information Technology produces and promotes positive social, economic and educational change," said Alan Guibord, President, Computerworld. "The innovators represented in this Collection are true revolutionaries in their industry and have been recognized by the leading chairmen of the industry as such."

"The Class of 2001 continues an outstanding tradition of IT innovation in which service to real people doing important work in the real world takes precedence over anything else," according to Dan Morrow, Executive Director. "The 2001 Laureates are a source of pride and inspiration."

Case studies from the 2001 Computerworld Honors Collection will be available at http://www.cwheroes.org, the official Internet site of the Computerworld Honors Program, where the entire Collection is available to scholars, researchers and the general public worldwide.

Each year, the Computerworld Honors Chairmen's Committee nominates organizations that are using information technology to improve society for inclusion in the Computerworld Honors online Archive and the Collections of the Academic Council. The Academic Council represents the forty-plus countries with case studies in the Collection. Founded in 1988/89, the Computerworld Honors Program searches for and recognizes individuals who have demonstrated vision and leadership as they strive to use information technology in innovative ways across ten categories: Business and Related Services; Education and Academia; Environment, Energy and Agriculture; Finance, Insurance and Real Estate; Government and Non-Profit Organizations; Manufacturing; Media, Arts and Entertainment; Medicine; Science; and Transportation. For further information please contact Simone Ross, Computerworld Honors Program at (617) 357-1977.