Faneuil Group to Expand Toronto Offices - June 2004

Toronto, Ontario, 06/11/04 — The Faneuil Group announced today that they will be adding a satellite customer contact operation to current Toronto facilities.  The center currently employs 266 Service Delivery Specialists.  In addition to giving current clients the ability to grow programs locally, the new center will be providing additional job opportunities.  “We are very excited to begin recruiting efforts for customer care, human resources, IT and other support positions,” says Sharon Hooper, SVP.

The New 36,300 Square foot customer contact center, located at 720 King St. W. in Toronto:

§         330 New seats

§         24X7 Operations

§         Enables Faneuil to maximize service delivery for all clients

"Over the past several years the Toronto division has been steadily increasing the volume of work that is performed at our 170 University Ave location.  We are thrilled to open this satellite office which will allow us to expand not only the quantity of excellent work we have been performing for our existing clients but will allow to take on new business as well.  Our employees are excited about the new challenges and opportunities the new center will bring.” said Mary Coopland, Vice President of Service Delivery.

In today’s world of commodity-based, vendor-centric business relationships, nothing better validates the success of a business partnership than bottom line business results.  The Faneuil Group takes that maxim as the foundation for all client relationships.

The Faneuil Group is recognized as one of North America’s leaders in providing customer contact solutions for a variety of clients.  The Faneuil Group has been instrumental in generating innovative and intelligent customer contact solutions for over a decade.  The current client profile spans many different industries, including telecommunications, automotive, financial services, consumer product, and travel, among others.  Faneuil operates customer contact centers in the U.S. and Canada.