Make Every Moment Count

More than the sheer number of our experiences, we believe it’s how we adapt, grow and succeed within them that matter – to you – and your business. The truth is, positive experiences and great service, no matter how small or large, drive business. They build brands and breed success. Here’s how we can help.

Toll Collections Services

From finding innovative ways to schedule employees to implementing a 24-hour virtual service center, Faneuil adeptly navigates the revenue collections services for the state of Florida's Turnpike Enterprise and Miami Dade Expressway. Faneuil currently manages more than 2000 toll collectors across multiple states.

Contact Center Solutions

With more than 16 years of experience in the call center industry, Faneuil creates intuitive solutions for an array of industries. Our proven business practices drive unsurpassed quality, efficiency and customer satisfaction in multi-channel environments - be it customer calls, email, fax, web chat or general correspondence. The Faneuil team forms partnerships that meld seamlessly into our clients' operation and culture. Presently, we operate multiple contact centers ranging from 50 to more than 500 employees.

Back Office Operations

Our Service Delivery and Quality Assurance teams lead our back operation services and have extensive experience in everything from payment processing, data entry and toll enforcement to accounting services.

We work closely with clients to develop and document standard operating procedures (SOPs), policy and best practice processes. Our expertly trained staff is adept at every part of the operation - secure cash handling, use of double blind verification during cash deposits and change fund transfers, and controlled batch processing of mail-in customer payments.

Violation Processing

Faneuil approaches each violation from a problem solving perspective, viewing "the violator" as a client, and making every effort to resolve the situation quickly and with great care.

Our senior management team has more than 50 years of toll industry experience. Our staff is involved in all areas of the violations process, including initial filtering, image review, customer validation, rental car information, address retrieval, violation noticing, collection, reconciliation, posting and appealed notices. Faneuil currently processes more than 1,500,000 violations per month for SunPass and Miami - Dade Expressway and will be handling violations for E-ZPass Virginia in the first quarter of 2010.

Fulfillment Services

From purchase and receipt of inventory through distribution and delivery, Faneuil expertly navigates inventory management and fulfillment services putting intelligent inventory software and seamless service to work for our clients. From mailroom operations, customer correspondence to Transponder delivery to a customer within two business days, Faneuil manages every moment so you can take your business further.