| |
Contents:
Toll Road Customer Services,
State of Florida Toll Road Services,
Violation Processing
Toll Road Customer Services
Faneuil works with its clients as a partner to deliver superior toll highway
support services. From the beginning of the process, all the way through, Faneuil
is intent on serving its clients and delivering results, using industry best practices.
Focused on the international market, with an emphasis on the United States, our seasoned staff
presents a knowledgeable approach to your business, and your state's culture and government.
What sets us apart? We are known for our ability to:
- develop a dedicated toll center operation, quickly and effectively
- ramp up the required number of qualified staff
- be flexible and responsive, according to client needs
- provide proprietary management tools, like On Track Reporting (TM)
- adapt and support client's business and marketing initiatives
- consistently meet or exceed client objectives
- offer fair value
Faneuil is Supporting the State of Florida with Toll Road Customer Services!
In February 2005, Faneuil was awarded a contract by the Florida Department of Transportation
to create and operate a dedicated customer contact center, situated in Orlando, to manage transactions and
communications relating to the SunPass Pre-Paid Toll System. Implemented across most of Florida's toll roadways, SunPass saves
drivers time and the hassle of having change at the ready when they pass through tolls.
Toll revenues are generated from nearly 600 miles of roadway, including a turnpike.
Revenues for the Turnpike Enterprise are approximately $620,000,000 per year, and approximately 55.8% of the
annual toll transactions are paid by electronic tolls.
SunPass customers have more than doubled in one year to over 1 million.
Violation Processing
Violations occur when vehicles pass through a toll plaza and the toll is not paid, or when the
electronic toll collection system fails to read a transponder.
Faneuil approaches each violation from a problem solving position, viewing "the
violator" as a client, and making every effort to remedy the situation.
|
|
