About Us

Manager helping out an employee

Faneuil provides a broad array of business process outsourcing solutions, from customer care to technical support, and currently employs more than 5,500 professionals nationwide. Count on Faneuil to represent you in the very best light, exactly as it should be. The employees we deploy across all channels are rigorously trained to not only deliver the right answer, but to be fierce guardians of your brand. We take pride in our ability to rapidly scale to meet your program’s requirements—geography and existing space have not been impediments to Faneuil’s ability to bring fully operational spaces online within days of contract award.

Our name: its pronunciation and history

We were named long ago, when based in the Northeast, for Boston’s Faneuil Hall. It’s not an easy word to pronounce (FAN-yuhl) if you don’t already know it. However, people who know us, like us—more than 80% of our customers do business with us beyond our initial engagement. And Faneuil is a familiar name to more than 5,500 current employees.

So when asked why our name is Faneuil, we simply refer to the building: a place where historic announcements were made, and which today is a marketplace. Or, in other words, the intersection of new ideas and commerce. An apt description, we think, of our firm.

We employ more than 5,500 people nationwide

From coast to coast, we recruit, train and manage skilled professionals in both customer facilities and in locations we identify, secure and properly outfit at contract start.

Map of locations in US
Unique solutions to tough problems

See how we approach making life better for our clients

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Our experienced team

Meet the people setting the standard for customer service

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