We provide a broad array of business process outsourcing solutions, from customer care to technical support.
From coast to coast, we recruit, train and manage a team of more than 5,500 skilled professionals in both customer facilities and in locations we identify, secure and supply at contract start.
The employees we deploy across all channels are rigorously trained to not only deliver the right answer but also be compassionate to your customers’ needs and fierce guardians of your brand.
We take pride in our ability to rapidly scale to meet your program’s requirements. Geography and existing space aren’t impediments to our ability to bring fully operational spaces online within days of contract award.
Faneuil: the intersection of new ideas and commerce.
We were named long ago, when based in the Northeast, for Boston’s Faneuil Hall. It’s not an easy word to pronounce (FAN-yuhl) if you don’t already know it. However, people who know us, like us—more than 80% of our customers do business with us beyond our initial engagement.
So when asked why our name is Faneuil, we simply refer to the building: a place where historic announcements were made, and which today is a marketplace. Or, in other words, the intersection of new ideas and commerce.
Which we think is an apt description of our firm.
Meet our leadership team.
Anna became President and Chief Executive Officer of Faneuil in 2009 after serving as its President and Chief Operating Officer; Senior Vice President and Managing Director, Government Services Division; and, beginning in 2004, Vice President of Business Development. She brings more than 35 years of management experience to a leadership role that includes ultimate responsibility for the company’s business operations nationwide, more than 5,000 employees and revenue generation of more than $150 million annually. Anna is also deeply involved in developing strategies to recruit, hire, train, develop, retain and motivate essential talent. To foster a culture in which customer service and integrity shape every interaction, she personally communicates Faneuil’s vision and values throughout the organization.
Joyce has served as Chief Financial Officer at Faneuil, Inc. since October 2021 and has been with Faneuil since November 2020, previously as the Director of Accounting. Prior to joining Faneuil, she held various positions of increasing leadership responsibility at PharMEDium Healthcare, a pharmaceutical compounding company, and a subsidiary of AmerisourceBergen Corporation. Joyce has held other roles in a privately held fleet leasing company and public accounting. She is a certified public accountant and received a Bachelor of Business Administration degree in Accounting from West Virginia University.
Mike is responsible for setting and driving the organizational vision and operational strategy at Faneuil. With more than 25 years of experience in operational leadership and excellence within the BPO industry, he offers extensive expertise in operational excellence and continuous improvement initiatives. Serving as Chief Operating Officer, Mike provides leadership and strategic direction to Faneuil operations while continuing to enhance the delivery of high-quality services to our clients, driving efficiency and delivering a high level of customer engagement.
Matthew has more than 20 years of experience in the BPO industry, with extensive experience in sales and marketing. As EVP, Business Development, Matthew is responsible for driving growth throughout the organization through the expansion and development of client relationships. He leads a team accountable for identifying opportunities in which Faneuil’s customer-facing, consulting, technology and back-office capabilities can be applied to add value to current clients and develop effective business solutions for prospective new clients.
Michelle has more than 22 years of HR experience, with a focus on employee relations and organizational effectiveness. She spent a decade in leadership positions in multi-hospital systems and higher education at the university and community college levels. In her early career, Michelle was an HR Generalist in healthcare and oversaw high-volume nurse recruitment. Michelle’s certifications include the Society of Human Resources Management—Senior Certified Professional (SHRM-SCP), Professional in Human Resources (PHR) and Predictive Index Analyst. She received her Bachelor’s degree in Business administration with an emphasis in Human Resources from the University of Arizona.