For government agencies—from federal to state and local—and all types of private institutions, Faneuil provides flawless execution of unique programs. While no two solutions are ever alike, all share our dedication to going beyond the expected.
Our Government and Commercial Sectors
From being the helpful voice on the 311 line to enabling agencies within your local government to seamlessly exchange critical information, we have the people and management skills to exceed your expectations.
Answering questions about what’s covered under different plans or on a recently received Explanation of Benefits, the “bedside manner” of your CSRs will go a long way toward helping people feel good about their choice in providers.
The acronyms are many—CHIP, SNAP, TANF—the need is the same: help these programs to run efficiently, whether supplementing back office operations or interfacing directly with your constituents.
Public Utility Commissions always want to hear what the citizens in their jurisdiction have to say about the service they’re receiving. Outages, billing disputes and unforeseen emergencies are going to happen—make sure the first people customers speak to are both friendly and resourceful.