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The Value of an Innovative Multi-Channel Customer Experience
After years of relying on static websites that demand customers do most of the work to find information and delayed responses to questions by email or telephone, efficient…
The Importance of High-Quality Customer Service
As customers have more choices about the services they use and the companies they choose to provide them, all businesses must understand the importance of a stellar customer…
6 Reasons Why Outsourcing Customer Service Is Right for Your Business
In order to understand if outsourcing call center services is the right decision for your business, it helps to understand why other companies choose to do it. What…
How Workflow Software Boosts Agent and Customer Experience
The key to ensuring agents deliver excellent customer service is to simplify their job. When their jobs are easier, agents reach proficiency quicker and perform better. Agents represent…
Why Agents Still Play a Key Role in the Omnichannel Journey
As the world of customer service becomes increasingly omnichannel-focused, there are many ways for customers to find assistance and resolve an issue. From self-service to chatbots and email…
How We Set Agents Up for Success with Technology Training
Getting agents up to speed on your business quickly is essential for good customer service. While agent training typically has agents scribbling down notes or memorizing information, that’s…
Great CX Starts with the Agent: 4 Ways We Support Success
Customer experience is the difference between attracting and retaining customers or losing them to your competitors. Improving your customer experience requires taking a look at the agent experience.…
How an Agent-Focused CX Strategy Benefits Your Business
Agents are the single most important asset when it comes to great customer service. They function as your brand ambassadors, acting as the direct link between your company…
