RECENT ARTICLES
Continuum Global Solutions Announces Sale of Argentina Operations to Market Line S.A.
Continuum Global Solutions (CGS), a leading provider of Customer Management and Business Process Services (CM-BPS), has announced the sale of its Argentina operations to Market Line S.A. This…
Continuum Global Solutions Announces Sale of Several Assets to Sharpen Its Focus on High-Margin Growth Segments
Continuum Global Solutions (CGS), a leading provider of Customer Management and Business Process Services (CM-BPS), has announced the sale of several assets to sharpen its focus on high-margin…
The Value of an Innovative Multi-Channel Customer Experience
After years of relying on static websites that demand customers do most of the work to find information and delayed responses to questions by email or telephone, efficient…
The Importance of High-Quality Customer Service
As customers have more choices about the services they use and the companies they choose to provide them, all businesses must understand the importance of a stellar customer…
6 Reasons Why Outsourcing Customer Service Is Right for Your Business
In order to understand if outsourcing call center services is the right decision for your business, it helps to understand why other companies choose to do it. What…
Great CX Starts with the Agent: 4 Ways We Support Success
Customer experience is the difference between attracting and retaining customers or losing them to your competitors. Improving your customer experience requires taking a look at the agent experience.…
How an Agent-Focused CX Strategy Benefits Your Business
Agents are the single most important asset when it comes to great customer service. They function as your brand ambassadors, acting as the direct link between your company…
