The key to ensuring agents deliver excellent customer service is to simplify their job. When their jobs are easier, agents reach proficiency quicker and perform better. Agents represent…

As the world of customer service becomes increasingly omnichannel-focused, there are many ways for customers to find assistance and resolve an issue. From self-service to chatbots and email…

Getting agents up to speed on your business quickly is essential for good customer service. While agent training typically has agents scribbling down notes or memorizing information, that’s…